Each case in and of itself is different. Some of these things are very minor issues that need to be dealt with. For some, it was a clerical error. For others, you would almost think it was a planned way forward not to release the information. Each and every case is different, and it depends on the circumstances of the case. Sometimes people are not being given information or people are being accused of using the wrong search, when they are asked for someone by name and they're only referred to by rank.
Those are the types of things we see. The ombudsman did have the opportunity to squeeze some of that information out of the department to help a constituent move forward.