Thank you for your question.
It is crucial to define terms clearly. When people don't fully understand definitions, it's difficult to provide them with the appropriate services.
An example comes to mind from my previous role as an organizational ombudsperson. When people don't fully understand the definition of a term, such as “harassment”, they can obviously raise that term for the wrong reasons. In our opinion, understanding definitions is extremely important. One of the office of the ombudsperson's areas of focus is education. We put a lot of effort into publishing the correct definitions on our website to ensure that terms are understood correctly.