It is not really up to me to suggest the kind of steps that need to be taken. However, basing myself on my experience as an auditor, I would say that when you plan something, it ends up getting done. As a general rule, when you set objectives, the mechanisms are put in place to meet those objectives and to measure performance and outcomes. When there are no objectives, it becomes very difficult. You can always say there has been progress, but it will never be tangible, measurable progress where you can make a connection between the costs of a program and the outcomes in terms of efficiency.
That is a question people often ask me. The first step is to set objectives, and then to develop measures.
The third critical component is to produce public reports, so that Canadians can find out what progress has been made.