Without actually saying that they made mistakes, I think we can say that they miscalculated their forecasts.
It is also a question of stocks. Major distributors can have an abundance of stocks, negotiate prices and maintain their prices, whereas smaller distributors usually have a harder time stockpiling. As a result, they have to fill orders as they come.
However, as I mentioned earlier, we have about 60 gas distributors in Quebec. Our situation is slightly different from the situation in northwestern or northern Ontario, where there are only two distributors. In Quebec, since there are 60 distributors, consumers have a choice and can negotiate prices. They can go from one distributor to another.