Thank you very much.
One key thing that our new chair has begun is an engagement tour with Canadians, moving from region to region in Canada to get a sense of the preoccupations Canadians may have. Obviously the country is very large and quite varied, so from one region to another there will be questions that reflect regional particularities. So far, he has been to the Atlantic provinces and to the Quebec region.
We are finding that people didn't really know what the National Energy Board's role was. This goes to Monsieur Caron's previous question: you'll rely on the processes you know and, therefore, if you're dealing with a different process, you assume that it might be or should be the same as the original process.
That is really proving to be very useful. For our being able to make determinations in the public interest, having that dialogue is extremely important.
As well, we're working very hard to have our materials available on our website and to be as user-friendly as possible, to explain all the various phases of what is in effect a technical process, a quasi-judicial process, and to make it as easy to understand as possible, so that people whose interests are at stake are able to participate effectively.
I believe Mr. Timlin wants to add something.