We saw a range from approved guides to no approved guides to draft guides to no guides. I would say the most troublesome part was when inspectors went out with no guide and just used professional judgment. We view that as a concern in terms of continuity as well. When you have turnover, you have to have the information written down so the next person who comes along can follow the same procedures.
In terms of a good example for administrative activities, we looked at their master inspection database and we found a lot of errors with that data's integrity, including inspections that were marked as completed that were never completed, and ones that were completed that were never marked as such.
If you're using that to make assessments and you have an indication that an inspection was actually done and it wasn't, that could be a bit more than administrative, should there be an unfortunate incident.