The survey that we currently have in the field contains a module that deals with services offered by the federal government.
We did a pilot test prior to this survey, and we agree that what we seem to be hearing—again, the data is piecemeal, since we only consulted a small sample of people—are comments from people who say that they were aware of the service being provided by the federal government, but that they did not even consider it when it came to the provincial government.
Obviously, I am not necessarily talking about New Brunswick. The French Language Services Act does exist in Ontario, but I think it is clear that a significant number of people are unfamiliar with the Official Languages Act. There are probably still people who do not know that they can obtain services in their language.
It is also clear that it always comes down to services being actively offered. If you dial a toll-free 1-800 number and you are told to push 2 for services in French, it is clearly possible to obtain services in French. However, if you make a call and it is answered in English, the question probably does not even arise.
That is why I am telling you that there are always considerations, and actively offering services in one language is undoubtedly an aspect that has an impact on the perception people have regarding the possibility of receiving services in their language.