Our surveys of our own community in terms of access to the health system, for example, are quite indicative. We probed to find out why anglophones may not use the system even if an institution might have a service available, or why they won't use English in an emergency room in a hospital when they could. It's very interesting what we learned. There is a shyness, even if you're bilingual. There may be a shyness in a circumstance, when you stand out, to request a service in English, for reasons that you don't want to create some kind of supplementary demand on a very overstretched system, or you might be concerned that if you ask for a service in English, there may be a delay in getting that service.
But there is a shyness, and often our francophone colleagues say, well, anglophones don't use our services. Often it may be that anglophones are less likely to go to a public institution to get a service to solve the problem. They stay in their communities, and often when they do hit the public system, they're in crisis at that point. But there is definitely an aspect, even for bilingual anglophones. There is a shyness about the environment of a public institution that they may not feel either linguistically or culturally affiliated with.