It is true that certain cases involving the RCMP are currently under review. I refer back to the organization's overall planning. The RCMP is the real planner. It must gauge official languages' needs throughout the various regions of Canada and plan accordingly. It must provide necessary services in the language required when needs arise.
As far as I'm concerned, it is a matter of understanding to what extent any given organization carries out adequate planning to meet official language needs and determine what is required of the bilingual positions within their organization. Fundamental actions must be taken to address these issues. You talk about symptoms. Departments must invest in planning, recruitment, training; this is fundamental. As I have already stated, no matter what department one is dealing with, they all must have concrete plans to train their people. If language training is necessary, this must be decided early on, and investments must be made.