I hope you didn't understand the text as such because it's full of errors of French. I can't read the text. It nevertheless concerns the Joint Rescue Coordination Centre. During a rescue operation, the people aren't underground; they're at sea, and people try to find ways to help them, not only those who have disappeared, but also their families.
Take the example of the 911 system. People will try to assist the person until help arrives, knowing that the person may be in distress, in crisis, but that's not what was done in this case. They tried to get rid of the people. From what I heard, that's what the people felt.
Once again, you'll tell me that errors occurred. At one point, do people realize on their own that they aren't able to provide adequate assistance to those who are in distress and to their families, or to tell them that they're handling the situation, that they will find the person? All they do is give them a telephone number. Even though they are in distress, they tell these people to dial a telephone number and hope they will be served and get some answers. In these kinds of situations, the Government of Canada, the Coast Guard and National Defence are unable to assist people from start to finish.
Let's suppose that the call to your centre came from a person in great distress. This is the Joint Rescue Coordination Centre. How would the communication have taken place? Would it have resembled this one?