I'd like to correct one point. The complaints come to my office. I don't know the number of complaints we've received on this matter. However, the complaints started when the previous ombudsman, Mr. Yves Côté, conducted a visit of CFB Borden. He met francophone groups that informed him about this problem. At my office, the complaints process is still the same and will continue to be. Whoever has a complaint to make can do so directly with the ombudsman, without any fear of reprisal.
