With respect to your complaints process, I would like to know if you evaluate the complaints you receive simply by using a survey, or is there some other process for complaints.
On October 8th, 2009. See this statement in context.
On October 8th, 2009. See this statement in context.
October 8th, 2009 / 9:30 a.m.
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
With respect to your complaints process, I would like to know if you evaluate the complaints you receive simply by using a survey, or is there some other process for complaints.
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