On August 16, the day of the event, did VIA Rail send out an internal message that such an incident had occurred, that no one had been able to provide instructions in French? Were memos sent out on that very day to inform everyone of the issue, at all levels within your organization? On this same day, was there, on the one hand, a press release, and on the other hand an internal letter or memo sent to company staff to advise them that if people are bilingual, they must communicate with passengers both in English and in French?
On October 8th, 2009. See this statement in context.