I think Mr. Paquet will have some comments to make as far as the training in Rigaud is concerned, the language training and the importance of the active offer of bilingual services.
First of all, I want to apologize on behalf of the Canada Border Services Agency about your bad experience. We feel it is unacceptable. We will follow up on the matter and correct the situation as soon as possible.
Through signage, the way in which our officers speak to clients, we endeavour to offer bilingual services to Canadians and travellers at all ports of entry. However, it would seem that is not always the case.