A distinction has to be drawn between border services and security services. Border services are offered by government employees, whereas CATSA operates through third parties, private companies that hire the staff. This raises certain additional challenges with regard to linguistic obligations.
However, as I emphasized in my statement, they've organized a special day on the Olympics for all their employees. I myself spoke about the importance of active offer and of having a system for bringing in people. This is precisely the experience Mr. Nadeau had in Vancouver, where it seems that the system worked well and that, ultimately, the service can be provided.