We implemented a specific program with a view to pressuring the airports in both Vancouver and Toronto to provide bilingual service. Our approach in that regard has evolved somewhat. We are now in a position to provide them with tools that will enable them to offer as much service in French as possible, as opposed to simply asking them to do it. There have been meetings in recent months, and I can assure you there will be more such meetings. I will personally ensure that they use those tools.
On November 5th, 2009. See this statement in context.