I am not apologizing, in fact I'm very proud.
At the beginning of the year, I sent a survey to my constituents. Unfortunately, because of a computer problem there were some mistakes in the survey. I mention this because I think it is important that all members of the committee understand. Given what Mr. D'Amours said about translation, I think it's obvious that a letter that was translated word for word was sent. I'm not excusing it. I absolutely agree with what Mr. D'Amours said. That should no longer happen in 2010. Unfortunately it still does. Mistakes were made in my survey. I am a printer and every time there is a mistake in a text, the printer is the one who is accused even though he did not write the text. I'm very familiar with the references. That said, I think it is important that departments pay attention to this kind of detail. On the other hand, as I mentioned, it can happen to anyone and it happened to me.
Mr. Fraser, you said in your statement that you receive approximately 800 complaints every year. Over the past year, you've received a little more than that, for two specific reasons.
Can you tell us how many people work on responding to complaints? What is the nature of these complaints? We talked about it a little the other day. Some complaints refer specifically to the Olympic Games. Generally speaking, what do these 800 complaints refer to?