Right now, there are 58 resource persons in my sector. Of course, these people don't all work directly on settling complaints. They perform different duties. But there are still a few vacant positions. About 30 people work directly on complaints.
Having said that, sometimes we receive several complaints regarding one specific event. So we don't necessarily start an investigation for each complaint, but we group a number of them together. For example, that's what happened in the case of the Olympic Games. One employee is given a number of complaints to handle and that person will conduct the investigation. The same is true for complaints regarding cutbacks at Radio-Canada. There are a large number of complaints, but a single person looks after that file in a more general manner.