Yes, I believe that's the case. It's somewhat what I was explaining earlier. We have moved a lot. We merged two reference departments: one department for published material and another for unpublished material, which led us to make a lot of changes and as a result of which that somewhat got away from us.
What we have to do now is to correct the situation. We have this new reference department which is unique and we must ensure that it offers services in both languages, in fact 100% of the time.