There are two things we're going to do. We're going to do our own audit process, so mystery shoppers—
On November 30th, 2010. See this statement in context.
On November 30th, 2010. See this statement in context.
November 30th, 2010 / 9:15 a.m.
Librarian and Archivist, Library and Archives Canada
There are two things we're going to do. We're going to do our own audit process, so mystery shoppers—
See context to find out what was said next.