Thank you, Mr. Chairman, and thank you, Mr. Caron and Mr. Melanson.
We have an interesting situation at Library and Archives Canada. There's good news, but there's also bad news.
Mr. Caron, I'm going to read to you a little. Mr. Joncas from Francopresse says:
Note that, with regard to personal service, Library and Archives Canada is the only institution that had employees available to offer services in both official languages at all times.
Bravo! That's the good news. Then he says:
However, that same institution actively offered bilingual services in person on only 56% of the visits by the commissioner's representatives. By telephone, four out of 16 institutions were able to offer bilingual service at all times.
That's clearly the bad news.
Can you tell us in a few minutes the reasons for that deficiency and what specific measures your institution intends to take to improve its performance, particularly of course with regard to the active offer of bilingual services in person?