A good example is with regard to the equality issue. If somebody walks into a government office, they can demand service in English and French. Someone like Sarah can make sure that service happens. But to do it right there, while that individual is standing in the office, if they're with a clerk who kind of looks dumbfounded and they don't know what to do...that person is not going to walk away satisfied. Ultimately those services could be provided in French, but what would be better than having to think too much about the next step would be, “Oh, you're speaking French. Here's how I'm going to provide services to you.”
A lot of the time that happens, and there have been great strides to make sure people that know how to access those services. But we still hear those complaints: a francophone will go in, they'll speak French, they will demand service in French, and a clerk--using the example of a clerk--will be totally unsure how to address this need.