No, but they are on call. The hospitals can access the translators in the 11 official languages. It's not a perfect system, but it's not bad. Again, if you look at the report, you'll see that it talks about some of the issues with that.
I just think Sarah is downplaying a little bit or maybe isn't quite understanding the nature of the question. Sarah will also do things such as going to council meetings and doing a brief presentation on the office, what it means, and what to do if you have complaints. I would do the same. We would try to get the invitations to make those little presentations so that people would know what is going on...the radio posts, the website, and things like that.