Thank you for your question.
Mr. Chair, we had adopted many measures before this report, of course, and we have made some progress.
While we know that, for example, as was noted by the member, our active offer of “Hello, Bonjour” is at 30%, which is not where we want to be, what we do find is that we've actually made significant improvement in the actual conversation that follows. Are people able to, once they have the conversation, start speaking in the language of their choice? In fact, we've done significantly better than we had done previously at that conversation and being able to offer services in the language of the choice of the Canadian.
So we actually find these ongoing reports very helpful. They help us understand where to focus. We focused and made improvements in certain areas. Clearly, we have not made the improvements....
Our grades are quite constant in our ability to say hello; bonjour. That is an area where we will be making some effort, to improve our performance, of course.