That is true as well.
Your rating is not very high, everyone agrees on that. According to observations of in-person service made by the Commissioner of Official Languages between January and April 2010, an active visual offer was present in 79% of cases, an active offer by staff was made in 35% of cases—which is low, in my opinion—while service in the language of the linguistic minority was available in 76% of cases. How do you explain the problem of active offer?