It would be interesting to see the difference between that and what you've done. Could you tell us to what you attribute your improvements so that we can conduct a kind of evaluation or comparison of the measures you put in place and that have resulted in such a significant improvement in your evaluation?
We've heard from a number of representatives of various departments to date. Obviously, every department is different and has its own specific characteristics. There are also continuous trends for everyone, to a certain degree, and certain factors could be transferrable.
Are the champions in contact with the other departments so that they can share the successes you've had in the past and that you are still having in order to improve service?