Thank you, Mr. Chair.
Ladies, gentlemen.
As concerns the complaints filed with Air Canada and the commissioner, we have seen in past years that there has been, I would say, an improvement, to the extent that the number of complaints is decreasing. Three months of 2010 have already elapsed. So if we look at an annual ratio, it's about 50 complaints. That number could be decreased further.
What exactly do you do to follow up on each of these complaints? We understand that they are confidential. What exact procedure is followed with regard to the complainant and the commissioner? What exactly are the steps followed?