Our first challenge is recruitment. Over the years we find fewer and fewer truly bilingual candidates in the different regions of Canada. That makes hiring extremely difficult. We don't want to hire non-bilingual employees, but when we have to hire people, we feel that as soon as they come into the company we need to train them. We're not a school; we're an airline. We have many training activities and we train beginners, but ideally we would prefer to train for maintenance of skills to ensure that the people we hire, even if they're not fluent but bilingual qualified, can maintain their skills. That would be the ideal world.
When we feel that the number of employees we have in certain airports is sufficient and we cannot even hire in those stations, it makes it even more difficult for us, because it remains at a very low capacity bilingually.