There is the recruitment and training aspect. Obviously, recruitment gives full priority to airports and in-flight service, especially to bilingual, that is, English-French candidates, and the training ensures that current Air Canada employees can learn or keep up their French. Our greatest challenge, at the time we submitted this action plan, was the cost arising from language training. We had submitted that to the committee, which supported us, but we did not receive...
On April 13th, 2010. See this statement in context.