I suggest that passengers continue to demand service in both languages. This is already a way to make all of our employees aware of the matter. I don't know if I should talk about financial support, but there is no doubt that training 37 people during working hours costs Air Canada a lot of money because these people need to be replaced when they are in class full-time during four weeks. In my opinion, if this type of class could be offered once a month, and employees trained throughout the entire year, that would be perfect, it would be ideal.
On April 13th, 2010. See this statement in context.