That's exactly what employees are supposed to do. We ask them to find a bilingual colleague and to politely ask the passenger to wait a moment. Exactly.
On April 13th, 2010. See this statement in context.
On April 13th, 2010. See this statement in context.
April 13th, 2010 / 10:10 a.m.
General Manager , Languages and Diversity, Employee Relations, Air Canada
That's exactly what employees are supposed to do. We ask them to find a bilingual colleague and to politely ask the passenger to wait a moment. Exactly.
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