That's exactly right. We expected the results to be favorable with respect to Part VII, because of the institutions that had been selected. The results were quite positive, although some institutions did not fare as well as others. We realized that these institutions were having their performance appraised for the first time. They were coming to understand their obligations for the first time, which allowed us to begin a dialogue with them.
On the other hand, we noted that the results were somewhat less positive for certain institutions. For example, in order to evaluate management of the official languages program, we looked at the action plan, the accountability framework and the policies in place. Overall, those items are not particularly positive.
The same applies to the active offer of services in person and service to the public. We noted that it is always the same problem for the majority of institutions, even those that were appraised this year.