Commissioner, I must congratulate you. The opposition often tries to trap you with their questions. They seem to try to put partisan words in your mouth, which reflects poorly on the spirit of the committee. That said, I want to congratulate you because you navigate really skilfully and give independent answers.
I would like to go back to the matter of the backlog. You said that the number of complaints had gone down over the years. I think that that may help to keep costs in balance.
How long have the number of cases been declining, how many years?