Air Canada has implemented recommendation 4, which asks it to “develop a new directive or policy that takes into account its structure and its realities, and and that covers all of its responsibilities as set forth under Part IV of the Official Languages Act”, namely services to the public.
The following are the recommendations that have been partially implemented. I will read them out.
Recommendation 2
The Commissioner of Official Languages recommends that Air Canada ensure it has the necessary human and financial resources to implement Part IV of the Official Languages Act.
Recommendation 3
The Commissioner of Official Languages recommends that Air Canada establish a new action plan on the effective implementation of Part IV....
Recommendation 5
The Commissioner of Official Languages recommends that Air Canada take concrete and effective measures to raise awareness among managers, service directors, flight attendants, lead agents, and customer sales and service agents....
Recommendation 7
The Commissioner of Official Languages recommends that, when negotiations begin, Air Canada fully examine all collective agreements for the Canadian Union of Public Employees and the National Automobile, Aerospace, Transportation and General Workers Union of Canada....
Recommendation 9
The Commissioner of Official Languages recommends that Air Canada develop a strategy to ensure that flight attendants and customer sales and service agents understand the importance of bilingual greetings and that they make an active offer of services in both official languages on board aircraft and in airports where Air Canada....
Recommendation 12
The Commissioner of Official Languages recommends that Air Canada institute structured monitoring mechanisms in order to ensure the availability and quality of services in both official languages in all its areas of activity, as well as those of Jazz, both inflight on designated bilingual routes and in airports....
The following are the recommendations that have not been implemented:
Recommendation 1
The Commissioner of Official Languages recommends that Air Canada develop and implement an accountability framework for official languages....
Recommendation 6
The Commissioner of Official Languages recommends that Air Canada include a section on implementing Part IV of the Official Languages Act in its mechanisms for evaluating the performance of senior managers....
Recommendation 8
The Commissioner of Official Languages recommends that Air Canada carry out an analysis of its bilingual service signage in all service areas in which passengers circulate, and subsequently establish consistent standards....
Recommendation 10
The Commissioner of Official Languages recommends that Air Canada thoroughly examine:
a) the number of bilingual service directors, flight attendants, lead agents, customer sales and service agents, and managers required to ensure that services of equal quality are provided in English and French...
b) the planning for the provision of bilingual services for all its activities, as well as the assignment of bilingual agents to various service areas....
Recommendation 11
The Commissioner of Official Languages recommends that Air Canada consult official language minority communities in order to take their specific needs into account....