For that category of complaints, the rate has gone from 9% to 22% in the past year. So the increase is sharpest in that area.
When it comes to other parts of the act—for instance part IV, which has to do with services to the public, or part VII—we have noted an increase of about 20 complaints. So we can't talk about an upward trend, as the situation is relatively stable.
A significant increase in the number of complaints has really been noted when it comes to section 91 of the act, which concerns the language of work and directly affects public servants.