Not only has there not been an increase in resources in 10 years, but there have been additional expenses. Over the past 10 years, we have had to absorb all of the salary increases in our operating expenses. We also had to pay for the implementation of the new IM/IT system ourselves.
In addition, there was a 34% increase in complaints since last year. Our funding allows us to perform investigations, process and prepare reports for 400 complaints a year. If we receive more than 600 eligible complaints, as is the case currently, it becomes difficult and we are under pressure. It becomes a burden for our employees and it is frustrating for the complainants. It is increasingly difficult for us.
We used money that was supposed to be used for promotional activities so as to ensure compliance. In spite of that, there have been delays in processing complaints, which is frustrating for the complainants, some of whom are parliamentarians. So there is constant pressure.
I am going to ask Ms. Lagacé to add some points I may have forgotten to mention in my presentation.