It's a lack of commitment and a lack of understanding. It's all well and good to say that there's a lack of courage and understanding, but how can we create it? I think we have to work upstream.
New Brunswick's Official Languages Act was passed in 1969. It was revised in 2002, and the position of commissioner was created. Consequently, the Office of the Commissioner has been around for 16 years. We recently conducted a study, a kind of audit of government services. There has been a significant improvement in official languages. We don't hear about that. We mainly hear about shortcomings and problems, but there has been an improvement.
I think the Office of the Commissioner has had an impact, but work had to be done upstream by meeting with senior management. Even if we work remotely with the ministers, departments and institutions, it's possible to have these discussions, and we've had them in an attempt to make ourselves understood. People are apologetic and say that the Official Languages Act has been around for 50 years but that we're still fighting the same battles.