However, we know that at this time the Treasury Board acts somewhat like an adjudicator when it comes to enforcing the act within the government administration. We also know it has fallen short on multiple occasions, as have several other departments, especially in their communications, for instance.
From the moment this administrative tribunal received a complaint from a citizen, I'm trying to see how the government, within its own institutions, could manage the situation. In fact, complaints do not always come from outside the government. Public servants could well complain about various situations.