The number of complaints has varied since 2012-2013. One year, we received nearly 1,000 complaints, but that number dropped to 800 the following year. This year, however, the number of complaints increased by 21% over the previous year.
Have we reached a new high and is this our new norm? Previously, our norm was 500 or 600 complaints per year. That required us to operate in a certain way.
So I am wondering whether the number of complaints will increase in a similar fashion next year or will stabilize. If our new norm is 1,000 complaints per year, we will have to operate differently and wonder whether we have sufficient resources to do our job.