I can't say that was the case.
However, every time a new institution is created—or at least in very many cases—we note that it is not really conscious of its official languages obligations.
As I was saying earlier, the workplace is changing a lot. One of the areas I am thinking about is the travelling public, which is the source of many of the complaints we receive. The environment in which that segment of the population is evolving has changed tremendously over the past 20 years and, in my opinion, the act does not provide us with all the tools we need to deal with the new reality.