We are able to meet needs 82% of the time. That's a normal percentage. However, for urgent requests, we negotiate with the client. We sometimes receive requests that must be completed the same day within a few hours. It always depends on the case and on various considerations, but we are always ready to negotiate. At the same time, we are currently considering a number of other factors that will affect the service, and we want to properly identify those factors for the clients. I believe that we could provide an even better service, but urgent requests and events always come up. That is when we negotiate with the clients. We have employees who can meet needs.
On May 30th, 2016. See this statement in context.