Air Canada actually submitted that suggestion. They went to the trouble of preparing practically a draft bill. If you think that we should impose language obligations on all of the airlines, you are free to suggest it. Personally, I have hesitated to make that recommendation. I felt that if it was difficult for Air Canada to comply with the act, it would be even harder for other carriers.
The fact that Air Canada head offices are in Montreal is already an advantage. There is already a well-defined clientele in Quebec. VIA Rail, another carrier that has language obligations, has really acted to see to it that the active offer or capacity to serve clients in both official languages is a value in their enterprise. I think extending the application of the act would pose certain problems.
Air Canada claims to have made progress. That is true if you compare the number of complaints made 20 years ago with the number at this time. However, it is unfortunate to note that rather than taking our audit and complaints as a tool to improve performance, Air Canada has been rather resistant to the idea that this is a systemic problem. The employees we deal with cooperate with us. We obtain a lot of cooperation from them, but we can guess Air Canada's position from the tone of their lawyer's reply, which we included in our report.