What offends me is that the headquarters is in Montreal, a bilingual city. It is primarily in Quebec that French is spoken. I am shocked that, since 1969, the recommendations that you and your predecessors have made have not been taken more seriously. You said earlier that, in 2014-2015, you found that only one of your twelve recommendations had been taken seriously. That is really disappointing.
I am a client of Air Canada and I make a point of being served in French, but I always leave from Montreal so it is not a problem.
Other than a slap on the wrists, what are the consequences of not considering the French fact?