I think the frustration stems from the commissioner's reports, the tone used, and the way our efforts and actions are judged by the commissioner. References were obviously made to the Federal Court of Appeal and Supreme Court of Canada decisions. It should be known that the decisions are relatively recent. The commissioner got involved in the files handled by the courts, argued that Air Canada had systemic problems, and requested extraordinary orders. The courts rejected the request.
We were able to show all our efforts. The courts ruled that the commissioner's allegations did not match the evidence and acknowledged that Air Canada did not have a systemic problem. That said, the court acknowledged that, in some situations, the Official Languages Act was not respected and employees failed to provide services in French. Although the court made that acknowledgement, it first recognized that these cases did not warrant exceptional measures because Air Canada was aware of its obligations and met them.