I would like to comment on part of your preamble.
You say that we disapprove of all of the commissioner's reports. I must reply that there are certain reports and certain things he did which we do approve. For instance, in 2008 and 2012, when the commissioner compared Air Canada with the airport authorities and CATSA, he compared the various industry entities. In each case, Air Canada showed a higher level of compliance with official languages than its peers in the industry. You may consult the commissioner's report. It is detailed and contains charts showing the various points of service that were analyzed. We do make efforts, which the commissioner acknowledged.
Moreover, you said that the purpose of the recommendations in the last commissioner's report was not to slap Air Canada on the wrist. However, when there is talk of imposing fines, I think we are headed somewhat in that direction. I am going to let Ms. Sénécal talk about this, but our approach is to say that we must examine the industry as a whole in order to assess the rights of passengers. The commissioner is not opposed to that. He said in his report that he was in favour of the standardization of passengers' language rights. He also quoted the Standing Senate Committee on Official Languages, which made the same recommendation. Consequently, Air Canada's approach to the industry is also shared by other authorities.