However, these employees also do other things. The employees who process complaints related to official languages also have other mandates. This means that the employee processes the complaints, but their job description contains other aspects related to that.
Let's say there were 50 complaints a year. Often, this requires a lot of correspondence. It requires an investigative process. We have to check to see what happened, a task that is not easy, because often we are only informed of the complaint several months after the event in question.