I want to go back to the start of your question, when you referred to aggressiveness. I think conviction is the better word. We did express a certain level of frustration, since the reports highlight what didn't work very well. However, we would also like to talk, as Mr. Rovinescu did, about what works. Unfortunately, it's not mentioned.
Dissatisfaction is the feeling most often expressed to us by employees who were not pleased. A great deal is being done. Consistent efforts are being made to improve bilingualism at Air Canada, and this was explicitly acknowledged in some of the commissioner's reports.
I agree with you. The situation isn't perfect, and work still needs to be done.