According to a number of witnesses we have heard from, people arrive and do not even know this is available. They leave and live in English because, in many instances, the service has not been offered to them. There is no active offer in French upon their arrival. They think that everything takes place in English in Ontario, outside Quebec.
All that to say that we have a lot of work to do. Some immigrants I know have said it is not easy to arrive in Toronto.
You are telling us it is available, but I hear the contrary. We have to do a better job, together, so that the active offer of service to newcomers is an undeniable fact, not a random occurrence.