The self-assessment is just one piece of information that's used. The information captured in the self-assessment is often corroborated by other pieces of information, such as the statistics we collect and the survey of the employees.
The survey of the employees is an excellent tool, by the way, because it gives you the real read of how the language is being used in the public service. We get tremendous pieces of information through that. We have other sections of information that come to us that corroborate how it is.
Your other question, or at least the other sense of your question, is how do we know they're doing things well in a meeting? Again, the responsibility for implementing it falls on the deputy head. We as advisers provide advice to the departments with regard to how they should be doing it. For example, a meeting is successful when everybody in the room feels they can have exchanges in the language of their choice, and it's not just saying “hi” at the beginning of the meeting. So, that's a best practice.
The trick is how you implement it in a way that it can be repeated systematically throughout the department. That's where departments sometimes strive and have to work hard at trying to get that. They'll put—