Thank you.
They are indeed employees who are in contact with customers. I would like to tell you that it is a process of continuous improvement. We are doing everything we can to improve these numbers. As you have seen, from 2010 to 2016, the numbers have improved remarkably.
We are certainly continuing to work to improve the figure of 36%. I stress that it is still far more than the national average . This figure is for all our airports everywhere in Canada – from coast to coast.